FAQ’S

What does The Sign Store offer?

We provide custom business branding solutions including:

  • Signage & 3D lettering

  • Banners & flags

  • Window & wall graphics

  • Labels & stickers

  • Packaging

  • Branded apparel & workwear

  • POS & promotional products

  • Large-format printing

  • Office & workplace branding

We work with businesses from concept through to completion, helping bring their brand into the physical world.

How do you determine project pricing?

We calculate fees based on scope, complexity, and projected resources, then present a transparent proposal.

Because every client’s requirements are unique, we work through each element with the appropriate designers and manufacturers. This ensures your project is carefully considered from the outset, while allowing us to provide realistic timelines, accurate costs and a finished product you’ll be happy with.

What happens after I place an order?

Once your order is confirmed, we’ll send you an email with a link to provide your branding information and upload your artwork.

This applies to all orders, as we need your logo, artwork and branding requirements to ensure your finished product is produced correctly. You’ll also be able to provide details such as preferred branding placement, colours and any other specific requirements.

For all shoppable products, the artwork and branding upload link will be sent to you after your purchase.

Once we have everything we need, we’ll work through the production requirements and confirm any details that need your approval before we proceed.

How can I contact The Sign Store?

You can contact us through our website by sending us an enquiry with your requirements, email info@thesignstore.co.nz, or phone 0800 THINK BIG

Not sure exactly what you need? That’s okay, tell us what you’re trying to achieve and we’ll help find the right solution.

Do you work with businesses of all sizes?

Absolutely. Whether you’re a new business needing your first set of business cards, an established company refreshing its signage, or a growing brand needing packaging and apparel, we can tailor our solutions to suit your requirements.

What is the typical project timeline?

Lead times really depend on the product, quantity and level of customisation required.

As a general guide:

  • Custom printed or embroidered apparel: 10–25 days, depending on the quantity and branding requirements. A straightforward order of 10 garments with a simple left-chest print may be with you within 10 days, while a larger order of 70 shirts with a combination of printing and embroidery may take closer to 3 weeks.

  • Business cards & flyers: 7-10 days.

  • Signage: 14–28 days, depending on the scale of the project, materials and installation requirements.

If we’re helping you build your branding from the ground up, additional time may be required to work through artwork, design and production details. If you already have an established brand and print-ready vector artwork, the process can generally move much faster.

Every project is different, so we’ll provide a realistic timeframe when we quote your job.

What if I’m not happy with my order?

We want you to be happy with what we deliver. If something isn’t right with your order, please get in touch with us as soon as possible so we can understand what’s happened and work through it with you.

We take the quality of our products and service seriously and will always do our best to find a suitable solution where something hasn’t gone to plan.

For the best outcome, please contact us with your order details and, where relevant, photos of the issue so we can assess it quickly and come back to you with the next steps.

What is a vector file?

A vector file is a high-quality version of your logo or artwork that can be resized without losing quality. This is important for signage, apparel, stickers, labels and other printed products.

Common vector file formats include AI, EPS and SVG. A print-ready PDF can also sometimes be suitable, depending on how the artwork has been created.

Why do we need it?
Vector artwork allows us to scale your logo or design to the required size while keeping edges sharp and professional, whether it’s going on a business card or a large sign.

Not sure if your file is a vector?
No problem! Send it through and we can check it for you.

Do you have minimum order quantities?

Minimum quantities vary between products. Some items can be ordered individually, while others have minimum order quantities due to production requirements.

If a product has a minimum order quantity (MOQ), this will be evident when making selections on the individual product listing.

If you only need a small quantity, ask us anyway, we’ll let you know what options are available.

Can you source products outside of your website?

Absolutely! We’ve supplied everything from branded outdoor umbrellas, cushions and throws to plenty of other products that aren’t necessarily on our website.

We really just want to help you find what your business needs to showcase your brand, not only the essentials.

If you have something specific in mind, or you’ve seen a product somewhere and thought, “I wonder if we can get that branded?” — send it our way! We’re always happy to have a look and see what we can do.